Return and Refund Policy

1. Scope

This policy applies to eligible MarketLiberiAll marketplace product orders and, where stated in the checkout, booking, or service terms, eligible paid services. Real estate inquiries, viewings, offers, deposits, or professional fees follow the terms shown for that transaction and any signed records.

If a seller, service provider, property partner, product page, or checkout offers a more generous lawful remedy, that promise applies to the affected transaction. If law requires a stronger consumer remedy, the law controls.

2. 7-day return window for eligible goods

For eligible goods, you may request a return within the 7-day return window starting when the order is delivered. The item must fall within an eligible reason and must be returned with the accessories, packaging, manuals, and parts reasonably needed to inspect it, unless the issue itself makes that impossible.

• Eligible reasons include damaged on arrival, defective, wrong item, materially different from the listing, counterfeit or not genuine, incomplete item, or other consumer-protection reason accepted by MarketLiberiAll.
• Some items cannot be returned unless defective, unsafe, spoiled, wrong, counterfeit, or legally required. Examples include perishable goods, opened hygiene or personal care items, digital goods, vouchers, airtime, custom items, items installed or altered after delivery, and items clearly labeled final sale.
• Requests made after the 7-day return window may be declined unless law, safety, warranty, product recall, or MarketLiberiAll policy requires review.

3. How to request a return or remedy

Start the request from your order, app, website account, or support channel. Provide the order number, affected item, reason, and clear photos or video where evidence is needed. Do not send private identity documents unless support specifically requests them through the secure channel.

MarketLiberiAll may ask for more information, arrange a pickup, ask you to preserve the item, route the matter to a seller or staff reviewer, or decide that no physical return is required for safety, fraud, perishability, or low-value reasons.

4. Pickup, inspection, and condition

When a return pickup is required, MarketLiberiAll will arrange collection where service is available. Customers should not pay a delivery partner outside the platform for a return pickup. If pickup is unavailable, support will provide the available return method.

Returned items are inspected for identity, condition, completeness, safety, and consistency with the stated reason. A remedy may be reduced or denied if the item was damaged after delivery, materially changed, missing important parts, or does not match the claim.

5. Refunds, replacements, account credit, and partial remedies

Refund amounts are calculated from the original order records, captured amount, currency, item allocation, delivery allocation, tax treatment, discount funding, prior remedies, fees, credits, and legal requirements. Cumulative refunds cannot exceed the eligible captured amount for the affected allocation and currency.

Possible remedies include refund to original payment method, wallet or account credit where allowed, replacement, repair, partial refund, missing-part shipment, service credit, cancellation before fulfillment, or denial with a reason. Cash on delivery refunds may be handled through cash, wallet, mobile money, or another lawful method depending on the case and county coverage.

Approved refunds normally begin processing within five business days after MarketLiberiAll receives and verifies the returned item or confirms that no physical return is required. Provider, bank, mobile money, or reconciliation delays may affect when funds appear.

6. Services, bookings, and real estate interactions

Service cancellations, no-shows, reschedules, deposits, completion disputes, and refunds depend on the booking terms, timing, provider readiness, evidence, and service category. Customers and providers must not move payment or dispute handling off-platform for a service found through MarketLiberiAll.

Real estate pages are for discovery, inquiries, viewings, offers, partner verification signals, guides, and related workflows. Property transfer, tenancy, legal title, professional fees, deposits, escrow, and brokerage matters may require separate written terms and independent professional advice.

7. Abuse prevention and disputes

MarketLiberiAll may limit remedies, require evidence, hold payment, or restrict accounts for suspected return abuse, counterfeit claims made in bad faith, collusion, altered evidence, repeated missing-item claims, unsafe conduct, or payment mismatch.

If you disagree with a return or refund outcome, contact [email protected] with the order number, evidence, and reason for escalation. Marketplace disputes are reviewed separately from payment chargebacks so the same issue is not refunded twice.